Applied research and point of the view on the workforce disruption with Artificial Intelligence (Banking, insurance, advertising, advanced manufacturing)

PI: Mr Poon King Wang (LKYCIC, SUTD)
Team: Mr Goh Zi An Galvyn, Mr Norakmal Hakim, Ms Radha Vinod, Ms Holly Apsley (LKYCIC, SUTD)

We all believe in the importance of considering real scenarios and use cases to adjust our points of view, enrich our vision and ensure that our recommendations will be applicable. This is why the Live With AI community decided to con- duct specific applied research on the impact AI would have on eight jobs from four different industries (Banking, Insurance, Advertising, Advanced Manufacturing).

Conducted by a team of a dozen experts from different backgrounds (indus- try, academics, start-up), this applied research aimed first to achieve alignment on these jobs’ disruption. This helped Live With AI to define some ideal paths to follow when pursuing an AI enterprise transformation, and debate the critical tasks and skills which we believe would need to be protected and remain in hu- man hands. This exercise, covered over four months in 2019 and the outcome of collective discussions with our experts, should be considered as a prototype that can inform further industry and academic research.

The research has combined qualitative – especially human interviews (interviews with employees, and experts) – with quantitative analytics, and the results should be considered as illustrative with potential generalizable applications. In summary, the following research comprises a point of view and reference which we believe will help decision makers pursue human-centric leadership that leverages our fantastic hu- man strengths to work better with AI.